SokonganSupport

Kami sedia membantu. Balasan biasanya dalam 1–2 hari bekerja. We're here to help. We usually reply within 1–2 business days.

Soalan lazimFrequently asked questions

Bagaimana saya menukar mod Individu ↔ Perniagaan?How do I switch between Individual ↔ Business mode?

Pergi ke tab Akaun dan ketik cip Individu atau Perniagaan. Mod perniagaan terbuka apabila profil perniagaan anda lengkap.Go to the Account tab and tap the Individual or Business chip. Business mode unlocks once your business profile is complete.

Saya lupa kata laluan. Apa perlu saya buat?I forgot my password. What do I do?

Di skrin log masuk, ketik Lupa kata laluan? dan masukkan e-mel anda. Kami akan hantar pautan untuk menetapkan semula kata laluan.On the sign-in screen, tap Forgot password? and enter your email. We'll send a link to reset your password.

Bagaimana saya menjana laporan Relief Pack untuk LHDN?How do I generate a Relief Pack report for LHDN?

Dalam mod Individu, buka skrin Laporan dan pilih tahun taksiran. Ketik untuk mengeksport PDF yang menghimpunkan semua resit anda beserta imej asal.In Individual mode, open the Report screen and choose the tax year. Tap to export a PDF that compiles all your receipts with their original images.

Adakah data saya selamat?Is my data secure?

Ya. Token log masuk disimpan dalam storan selamat peranti anda, dan semua sambungan disulitkan (HTTPS). Baca Dasar PrivasiPrivacy Policy kami untuk butiran.Yes. Your login token is stored in your device's secure storage, and all connections are encrypted (HTTPS). Read our Privacy Policy for details.

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Padam Akaun & DataDelete Account & Data

Anda mengawal sepenuhnya data anda dan boleh memadamnya pada bila-bila masa. You are fully in control of your data and can delete it at any time.

Cara 1 — Padam terus dalam aplikasi (disyorkan)Option 1 — Delete directly in the app (recommended)

1. Buka aplikasi Öuruz Tax dan log masuk.Open the Öuruz Tax app and sign in.
2. Pergi ke tab Akaun.Go to the Account tab.
3. Tatal ke bawah dan ketik Padam Akaun.Scroll down and tap Delete Account.
4. Sahkan. Akaun dan data anda akan dipadamkan secara kekal.Confirm. Your account and data will be permanently deleted.

Cara 2 — Minta melalui e-melOption 2 — Request by email

Hantar e-mel ke info@swisslink.com.my dari alamat e-mel akaun anda dengan subjek "Permintaan Padam Akaun". Kami akan memproses permintaan dalam masa 30 hari.Email info@swisslink.com.my from your account's email address with the subject "Account Deletion Request". We will process the request within 30 days.

Apa yang dipadamkanWhat gets deleted

Apabila anda memadam akaun, kami memadamkan secara kekal: profil anda (nama, e-mel, TIN), semua resit dan imej yang dimuat naik, data perbelanjaan dan pelepasan, serta — untuk pengguna perniagaan — data pembeli dan e-Invois. Token log masuk juga dibatalkan serta-merta.When you delete your account, we permanently remove: your profile (name, email, TIN), all uploaded receipts and images, expense and relief data, and — for business users — buyer and e-Invoice data. Your login tokens are also revoked immediately.

Tempoh penyimpananRetention period

Permintaan pemadaman akaun diproses dalam masa 30 hari. Selepas itu tiada apa-apa yang disimpan: profil, resit, imej, data pelepasan dan e-Invois semuanya dipadam. Kami tidak menyimpan salinan arkib.Account deletion requests are processed within 30 days. Nothing is retained afterwards: profile, receipts, images, relief data and e-Invoices are all removed. We keep no archive copy.

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Padam Data TertentuDelete Specific Data

Anda tidak perlu memadam akaun untuk membuang data. Setiap resit dan rekod pendapatan boleh dipadam satu per satu, dan akaun anda kekal seperti biasa. You don't need to delete your account to remove data. Receipts and income records can be deleted one at a time, and your account stays as it is.

Cara 1 — Buang dalam aplikasi (disyorkan)Option 1 — Remove in the app (recommended)

1. Buka aplikasi Öuruz Tax dan log masuk.Open the Öuruz Tax app and sign in.
2. Pergi ke tab Rekod.Go to the Records tab.
3. Ketik rekod yang anda mahu buang.Tap the record you want to remove.
4. Ketik Buang.Tap Remove.

Apa yang berlaku selepas ituWhat happens next

Rekod yang dibuang berhenti dikira dalam anggaran cukai dan pelepasan anda serta-merta. Ia disimpan selama 30 hari supaya anda boleh Pulihkan jika tersilap buang, dan aplikasi memaparkan kiraan hari yang tinggal. Selepas 30 hari ia dipadam secara kekal bersama imej resitnya, dan tidak boleh dipulihkan lagi.A removed record stops counting towards your tax estimate and reliefs immediately. It is held for 30 days so you can Restore it if you removed it by mistake, and the app shows how many days remain. After 30 days it is permanently deleted along with its receipt image, and cannot be recovered.

Apa yang kekalWhat is kept

Memadam rekod tidak menyentuh akaun anda. Profil (nama, e-mel, TIN) dan profil cukai anda kekal, begitu juga rekod lain yang tidak anda buang. Untuk membuang segala-galanya, gunakan Padam Akaun & DataDelete Account & Data di atas.Deleting a record does not touch your account. Your profile (name, email, TIN) and tax profile remain, as do any records you did not remove. To remove everything, use Delete Account & Data above.

Cara 2 — Minta melalui e-melOption 2 — Request by email

Jika anda tidak dapat mencapai aplikasi, hantar e-mel ke info@swisslink.com.my dari alamat e-mel akaun anda, nyatakan data mana yang hendak dipadam. Kami akan memproses permintaan dalam masa 30 hari.If you can't reach the app, email info@swisslink.com.my from your account's email address, saying which data you want removed. We will process the request within 30 days.